Facebook game support
Bewitched by the spells of an evil sorcerer? Has the alluring scent of flowers gone to your head? If you happen to run into some problems in your quest to help Vicky out, these FAQs should have the answer! You’re bound to find at least something really useful in these questions and answers.
Technical issues
+
The game keeps lagging all the time. What can I do to fix it?

This may be going on due to your Unity Web Player. Please be sure you have the latest version installed. You can check what version you have by clicking here. If the game keeps on freezing, don’t hesitate to get in touch with us via the ‘contact us’ link. 

The game is not starting on Facebook. What do I do?

In order to play the game you need Unity Web Player to be installed on your device. Please be sure to activate Unity Web Player plug-in if your browser is asking you to do so. If the game still doesn’t start anyway, try refreshing the page by pressing ‘Ctrl+F5’. If you’re still having problems, don’t hesitate to get in touch with us via the ‘contact us’ link.

The game is taking a really long time to load. Is there any way to speed it up?

We are constantly working to make the download speed of the game better and better. Please make sure you have the latest version of Unity Web Player installed. You can check what version is installed by clicking here. You can also try closing all the other programs or apps you have open. Another thing you can try is checking your internet connection speed: if it’s lower than it should be according to plan you have – contact your internet provider for clarification. If you’re still having issues after trying all of those things, don’t hesitate to get in touch with us via ‘contact us’ link.

I’ve received extra lives from my friends, but the game shows that I still have only 5 lives. Where are the extra lives that I know I’ve just gotten from my friends?

The maximum amount of lives you can have in the game is 5, so if your friend sends you another one, you won’t receive it.

The music and sound effects are distracting while I’m trying to play the game. How do I turn them off?

You can mute both the music and the sounds effects by clicking on the ‘Settings’ icon in the top right hand corner of the game screen.

I’ve been trying to beat the same level again and again for a long time now. What should I do if the level seems impossible to complete?

It is no secret that some levels are more challenging than others and require more time and efforts to beat. Tough it out – the hard parts are what make the game fun! Stay tuned in on our Facebook fan page for more tips and strategies for the game.

I’ve purchased an item in the game, but haven’t received it. Where should I find it?

If you think there might be an issue with an item you’ve purchased, please follow these steps:

-Go to the 'Payments tab' in your 'Account settings' -> Check your account balance at the top of the page;

-Verify that your transaction was successful by reviewing the associated receipt;

-Double-check that the item(s) you ordered have not arrived (remember that it can take up to 4 hours for virtual item purchases to be shown in the game);

-If you have confirmed that your item has not been delivered, please contact us at support@adoregames.com;

-Follow the instructions to notify Facebook and contact us regarding your problem receiving virtual items.

Will you post things on my timeline or spam my friends if I’m playing the game on Facebook?

We do not send any requests or messages on your behalf to your friends or post them on your timeline without your permission! Your friends will receive messages from the game, if you send them yourself (there might be an invitation or item request). You may allow the game to post your current progress, new achievements, scores, and items you’ve collected on your Facebook timeline by pressing the ‘Share’ button in the game. In any case, it is only your decision if you’d like to let the game post on your behalf or not. 

If someone else happens to log on to Facebook on my device while I’m away, will I lose all the progress I’ve made in the game?

Absolutely not. The game itself is associated with the account on your device, not with Facebook.

The game just had an update done and now it’s not opening. What should I do?

Please contact us at support[at]adoregames.com

After just making and update, I’ve now lost all my progress in the game. What should I do?

Please contact us at support[at]adoregames.com

How to play
+
Faq question 3 (EN)

EN FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3FAQ Answer 3

Faq question 4 (EN)

EN FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4FAQ Answer 4